FINOVA and its credit intermediation activity are subject to supervision by Banco de Portugal. Our brand follows strong ethical principles and the applicable Banco de Portugal rules. For that reason, we provide several formal channels for submitting complaints.
You may submit your complaint by emailing apoio@finova.pt or by using the dedicated form on this page. FINOVA will review and respond as quickly as possible. To support the review, please include, whenever possible, the date of the occurrence, the communication channel used, the people or partners involved, and any other relevant facts.
To submit your complaint directly to FINOVA using the dedicated form, use the link below. Alternatively, you may use other available channels (see the website footer).
Click here to start the complaint processYou may also submit a complaint directly to Banco de Portugal, the authority that supervises credit intermediation activity.
Complain to Banco de Portugal