PRACTICAL GUIDES
Questions and Answers about Mortgage Financing
Financing does not have to feel like a maze of technical terms. At FINOVA, we believe clarity is the first step towards a smart decision. Explore our Practical Guides and FAQ centre to understand the financial language and every step of the process — without fine print and without complications.
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Where can I go if I have a conflict with my financial institution?
The first step is to contact the institution’s customer support service and, if needed, submit a complaint through the Complaints Book. If the issue is not resolved, you may escalate through Banco de Portugal’s Banking Customer Portal or consumer dispute arbitration centres.
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