Is it safe to share my data with FINOVA?

What duty does FINOVA have over my data?

Credit intermediaries registered with Banco de Portugal must keep customer information confidential. They must also act with diligence, loyalty and discretion.

FINOVA processes data under the General Data Protection Regulation (GDPR). The rules are in our Privacy Policy.

What do you use my data for?

To answer your enquiry and prepare your loan process. For example, to assess your case and present it to banks.

We also use data to meet legal duties, such as preventing money laundering. Marketing messages only happen with your consent.

Who is it shared with?

• The banks we present your case to, with your knowledge. From then on, each bank handles the data under its own rules.
• Companies that provide services to FINOVA, such as website hosting, email and customer management. They act only on our instructions.
• Authorities, such as Banco de Portugal, when the law requires it.

FINOVA does not sell personal data.

How do you protect my data?

• The connection between your browser and the website is encrypted.
• Access to data is limited to those who need it.
• For requests made on the website, we confirm your identity with a code sent by email.

If a data breach puts you at risk, FINOVA must tell the CNPD. Where it applies, it must also tell you.

How long is it kept?

If you do not go ahead, the data is deleted or anonymised within 24 months of the last contact. If you become a client, we keep the data for the periods the law requires.

What are my rights?

You can ask to access your data, correct it or delete it, where this applies. You can also restrict processing, object to marketing and withdraw your consent.

You exercise these rights with whoever processes the data. As a rule, you get an answer within one month. That period can be extended by two more months, if needed.

An example

You ask for a simulation and decide not to go ahead. Your data is kept for at most 24 months after the last contact. After that, it is deleted or anonymised.

If you want us to delete it sooner, write to apoio@finova.pt. As a rule, we reply within one month.

What if I am not satisfied?

You can complain to the Comissão Nacional de Proteção de Dados (CNPD), the data protection authority in Portugal. For questions about the loan service, see the complaint channels.

How do I check FINOVA is registered?

Look up No 0008496 on Banco de Portugal's list of authorised credit intermediaries. See also What is a mortgage broker, and why would I need one?

Sources

• Banco de Portugal — Carrying out the activity of credit intermediary (in Portuguese)
• CNPD — Data subjects' rights (in Portuguese)

Sources checked on 22 September 2026.